Booking terms and conditions

Booking terms and conditions of use for telephone bookings

A contract between you and us comes into effect when we accept a reservation from you. We will accept a reservation when we have received the required deposit from you and we have confirmed your reservation.
Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, then the rates are subject to change.

Arrival and departure

Check-in is from 16:00 to 20:00, unless by prior arrangement. Check-in times outside of those specified must be confirmed with us prior to arrival. Check-out is before 10:30am.

Availability

In the rare case that due to unforeseen circumstances we cannot deliver your requested accommodation, you will be offered alternate accommodation or a full refund.

Cancellations

If you have to cancel your booking we will try and re-let your cancelled accommodation, but your deposit will not normally be refunded. To make a cancellation you must call us on 01469 531226 or 07880601476

Data protection

We may process the information you provide to us for the purposes notified by us to the Information Commissioner. By making a booking, you consent to this processing of information.

Liability

Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control.
You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.

Payment

Payment is due on arrival by cash or cheque. We regret that we are unable, at present, to accept credit and debit cards or BACS transfer.
BACS payment details:
Barclays Bank PLC
Sort Code 20-35-27
Account Number 50287105
Account Name Mrs C Couch.

Conditions of use
• Smoking is not permitted